GENERAL
Where do you import your merchandise from?
We import our products from several different vendors including quotable, TokyoMilk, Papyrus (Jolie Papier UK), Paddywax, Compendium, International Arrivals and more! Some products are made in the USA and some are imported from Europe and Asia. 

I want to know more about your brand.
We would like to get to know you as well! Please read our About page to learn more about our brand.

 

BROWSING

What forms of payment do you accept?
We currently only accept PayPal. It is free to sign up and you may link your bank account, debit or credit card. Your account will be charged immediately once the order is placed.

Can I receive a price adjustment for items bought in store? What about other websites?
No, we do not match pricing from our retail locations or other online websites.

Can I buy items by the bulk?
Please contact us at customerservice@anaspapeterie.com for more information about bulk ordering. Generally, please allow up to two weeks for special orders to arrive.

 

SHIPPING

Do you ship outside of the United States?
Yes! We are proud to ship internationally including the United Kingdom, Australia and France. Due to the inflating price of international shipping, an exact amount will be invoiced to you and must be paid before it is released from our warehouse. You will be contacted via email regarding this.

Do you gift wrap?
What is a gift without the presentation? For an additional cost, we will wrap your gift. During checkout, if you purchase gift wrapping, you will be given the option to leave the invoice outside of the package.

I have a loved one I would like to ship a gift directly to. Can you accomodate that?
We sure can! Please ensure to change the shipping address to the address you would like us to mail it to. For any other requests, please email us at customerservice@anaspapeterie.com.

 

CONTACT

I need to know the status of my order. Who can I contact?
Please contact customerservice@anaspapeterie.com with any questions regarding your online order. Although we operate as one company, our retail stores do not have access to our online system. As such, please do not call our stores inquiring about an order.

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